5:13 م
Mohamed El-Desouky
Customer Support Engineer(French Speaker)
Huawei Technologies Co., Ltd.
-Responsible for Handling Customer Requests from Middle east and North Africa regions - Troubleshooting and handling customer requests according to Arabic TAC workflow and regulations - Accepting Customer Request, Respond & resolve them quickly & effectively according to SLA. - Supporting Projects Inside/outside Egypt - Working in shifts if needed. - Share the team in meetings /Presentations within the TAC organization to provide technical perspective of Wireless Product line.
المهارات
0-2 years experience in related field. - Bachelor degree in telecommunications engineering. - Fluent of English reading and writing. - French fluency is a must - Excellent Communication Skills -Huawei Access equipment awareness. - High ability of fast learning and practice. - Good team work - Good attitude and motivated. - Familiar with BSC, BTS, Single RAN equipments and OMC Server - Familiar with GSM RNP &RNO Parameters - Has ability to make self study for new topics to enhance his experience. - Ability to work under pressure. - Ability to travel and work in 24* 7 shifts - Ability to work in a team, professionally and personally with different reporting schemes
وصف الشركة
Huawei Technologies Co., Ltd. is a leader in providing next generation telecommunications networks. The company is committed to providing innovative and customized products, services and solutions to create long-term value and potential growth for its customers.
